Refund Policy

This Refund Policy explains when you can get a refund for products and services bought from Scale4Presence, operated by ALI DEVELOPMENT LLC. It forms part of our Terms and Conditions.

Digital products (ebooks, bundle and training)

Ebooks, the bundle and training are digital products sent by email within 24 hours of payment, usually the same business day.

Within 24 hours of delivery: full refund, no questions asked. You do not need to give a reason.
Within 14 days of delivery: full refund if the file is faulty (for example it does not open, is corrupted or is incomplete) and we cannot fix the problem by sending you a working version, or if the product is not as described, meaning it is materially different from the description we confirmed to you before payment.
Duplicate purchase: if you bought the same product twice by mistake, we refund the second purchase.

Outside these cases, we do not offer refunds on digital products once the 24-hour period has passed, for example if you change your mind a week after receiving the files.

EU and UK consumers: the right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from an online purchase without giving a reason.

Digital content

For digital content, this 14-day right still applies unless you asked for immediate delivery and acknowledged that you lose the right of withdrawal once delivery has started. This request and acknowledgement are written in the order email we send you before payment, so you can read them before you pay. If you do not want to give them, please tell us before you pay and we will discuss the options with you.

The 24-hour full refund described above applies to you in every case.

Services

For services, you may cancel within 14 days of paying. If you ask us to start work within that 14-day period and then cancel, we will refund what you paid minus a proportionate amount for the work already done, as described below. If a service has been fully performed within the 14 days at your request, and you acknowledged before payment that you would lose the right of withdrawal once it is fully performed, the right of withdrawal no longer applies.

Your other rights are not affected

This does not affect your statutory rights if digital content or a service is faulty or not as described. Those rights continue to apply under the law of your country, even after the 14-day period.

Services (micro-services)

Canceled before work starts: full refund. Work starts when we send the kickoff email.
Canceled after work has started: refund in proportion to the part of the service not yet done. We will tell you how we calculated the amount, based on the scope and deliverables agreed in writing before payment.
Service completed: no refund, unless the service was not performed with reasonable care and skill or did not match the agreed scope. In that case, please contact us and we will either fix the issue or offer a full or partial refund.

A service is not considered faulty because it did not produce a particular result, such as a number of followers, views or sales. Our Terms and Conditions explain that no results are guaranteed.

How to ask for a refund

Reply to the delivery email, or write to contact@scale4presence.com, with:

your order reference (the payment reference in your payment confirmation);
the product or service concerned;
for a faulty file, a short description of the problem. Within the first 24 hours, no reason is needed.

We answer within 2 business days. If your request is approved, we refund the original payment method through a PCI DSS certified payment provider. The time it takes for the money to appear on your statement depends on the payment provider and your bank.

Contact

For any question about this policy, email contact@scale4presence.com.